Many service support organizations struggle with how to automate mundane tasks, increase ticket closure rates and prevent escalations. Find out how organizations can implement five leading best practices to increase the relevance of the support function and ultimately reduce costs and increase satisfaction. This complimentary webinar will cover how increasing the relevance of Service Management also leads to additional funding, achievement and contribution to the goals of your organization.

Your business relies on your services so managing your lean resources to maximize the recognition from your customers and peers is essential. While many organizations struggle with eliminating manual ticket assignment, managing escalations, and optimizing their incident management processes, you will learn how over 900 companies have recognized real results. Join to hear how:

• Targeted, role-specific alerts eliminate mundane tasks & minimize the number of people required to resolve an incident by up to 80%
• Self-service capabilities allow each team to manage assignments and schedules, improving response times by 85%
• Real-time mobile access to BMC, HP, IBM and CA systems from a variety of mobile devices including BlackBerry, iPhone and Droid, reducing resolution time by up to 50%

Register today to learn how Alert Management enables you to increase the effectiveness and relevance of IT Service Management across the enterprise.

Webinar: Amplify the Relevance of IT Service Management
Date: Wednesday, March 10, 2010
Time: 8:00am PDT (11:00am EDT, 4:00pm GMT)

Register Now!